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Tickets · last 7 days
AI Insight
Billing tickets up 38% — likely tied to the Nov invoice run. Suggested macro applied.
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AI Copilot · UDX-10241
Summary
Customer reports 500 error when exporting analytics CSV; reproduced on Chrome + Safari, started after Nov 14 deploy.
Negative sentimentSLA risk: highBug · Analytics
Suggested reply
Hi Sara, thanks for the report — I've reproduced this on my end and looped in engineering. As a quick workaround, please use the JSON export endpoint while we ship a fix in the next 24h. — Aarav
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38%
Avg AI deflection
2m 14s
First response
94%
CSAT
99.99%
Uptime SLA
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